Warranty & support

International Set · Two-year International Warranty

The International Set includes a two-year International Warranty, with claims handled directly by Celluma Asia in Singapore. Your coverage continues even if you relocate outside Singapore, for the remainder of the original warranty period.

Direct replacement for eligible faults

We replace the affected component rather than repair its individual parts. For example:

• LED panel: If even one treatment LED develops an eligible fault, we replace the entire affected panel with a new panel.
• Battery: If the battery develops an eligible fault, we replace the complete battery unit.

A panel replacement does not include the controller unless the controller also has an eligible fault.

This approach helps minimise downtime and gives you a replacement component, with support coordinated by our Singapore team.

All claims are subject to assessment and approval. Accidental damage, misuse and damage caused by pets are excluded.

U.S. Set · Two-year U.S. Manufacturer’s Warranty

The device must be returned to the United States for warranty servicing. Air freight to and from the United States, together with freight insurance, is payable by the customer.

Customs duties and import charges

Any customs duties, import taxes or clearance charges levied are payable by the customer. These charges are separate from warranty coverage.

We’re here to assist with your claim

Our team will assist with fault reporting and coordinate the warranty claim process on your behalf.