CELLUMA ASIA
Returns and refunds
For eligible unused devices with an intact seal, request a return within 30 days of receiving your item. Contact us before sending a return.
Before returning a device
Contact Celluma Asia for return authorisation and shipping instructions before sending anything back. The device must be unused, in its original packaging, with its seal intact. Devices with a broken or tampered seal cannot be accepted under this return policy.
Sending your return
We are not responsible for packages lost in transit. We recommend a tracked service with insurance covering the full purchase amount.
Include your name, full postal address, telephone number and email address. Missing contact details may delay your refund.
After we receive it
Once we confirm that the device is unused and in its original packaging with its seal intact, we can return it to stock as new and issue a refund.
Administrative fee and delivery charges
If your parcel has not been dispatched, a 5% administrative fee will be deducted from your refund. If your parcel has been dispatched, the 5% administrative fee plus the delivery fees will be deducted. The administrative fee is calculated on the approved refund amount before these deductions.
These deductions apply only where permitted by applicable consumer law. They do not apply where you are legally entitled to a refund without deductions. Nothing in this policy limits your statutory consumer rights.
Read the full returns and refund policy
For a device fault or a warranty claim, please see our warranty and support information.