Celluma Comprehensive Warranty: The Ultimate Protection
2-Year Comprehensive Warranty.
New-for-Old Protection.
Protect your Celluma with a warranty designed around replacement rather than component-level repair. When an eligible panel or controller fault is confirmed, the affected component is replaced with a brand-new unit under the Comprehensive Warranty terms.
Coverage
Protection
Panel Replacement
Coverage
Standard Manufacturer Warranty vs Comprehensive Warranty
Both options provide warranty protection, but the claims process and level of replacement coverage are different.
| Coverage | Standard | Comprehensive |
|---|---|---|
| Warranty Type | Manufacturer warranty | New-for-Old protection |
| Single LED Failure | Assessed under manufacturer terms | Full panel replacement |
| Covered Panel Fault | Manufacturer assessment | Brand-new panel replacement |
| Covered Controller Fault | Manufacturer assessment | Brand-new controller replacement |
| Coverage Duration | Manufacturer terms | 2 years |
| Warranty Support | Standard | Priority support |
| Coverage Regions | U.S. manufacturer warranty terms | Singapore · Malaysia · Hong Kong |
Why New-for-Old Replacement Matters
The Comprehensive Warranty is designed to make a covered claim straightforward. Instead of relying on component-level servicing of the affected panel or controller, an approved claim results in a replacement of the affected component with a brand-new unit.
For the LED panel, the standard is particularly clear: one confirmed non-functioning LED qualifies for full panel replacement under the Comprehensive Warranty.
Support Across Singapore, Malaysia & Hong Kong
Comprehensive Warranty claims are coordinated by Celluma Asia within the covered region, helping simplify communication, fault verification and replacement arrangements.
How a Comprehensive Warranty Claim Works
What the Comprehensive Warranty Gives You
New-for-Old Protection
Covered panel and controller faults are resolved through replacement of the affected component with a brand-new unit.
Single LED Standard
A confirmed failure of even one LED qualifies the affected panel for full panel replacement under the Comprehensive Warranty.
Simpler Claim Handling
Celluma Asia coordinates the verification and replacement process within the covered region.
Priority Support
Comprehensive Warranty customers receive priority assistance for warranty and technical claim enquiries.
Coverage applies to eligible faults confirmed under the Comprehensive Warranty terms. Claim verification may require the device serial number, photographs, video or other information reasonably required to confirm the reported issue. Please contact Celluma Asia if you would like to confirm eligibility before adding the warranty.
Protect Your Celluma with
Comprehensive Coverage
SGD 600 · 2-Year Warranty Upgrade
Check Eligibility on WhatsApp Celluma Asia · Singapore · Malaysia · Hong KongFrequently Asked Questions
The 2-Year Comprehensive Warranty provides New-for-Old replacement protection for eligible panel and controller faults confirmed under the warranty terms.
The U.S. Set is covered according to the manufacturer's standard warranty terms. The Comprehensive Warranty adds a defined New-for-Old replacement policy for covered panel and controller faults, together with regional claim handling and priority support.
Yes. Under the Comprehensive Warranty, one confirmed non-functioning LED qualifies the affected panel for full panel replacement.
Once the controller fault is verified and approved under the warranty terms, the affected controller is replaced with a brand-new replacement component.
The current warranty programme covers Singapore, Malaysia and Hong Kong.
Contact Celluma Asia with your device serial number and details of the issue. We may request photographs or video to verify the fault before arranging the appropriate replacement.
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