Celluma Comprehensive Warranty: The Ultimate Protection
2-Year Comprehensive
Warranty. Replace,
Never Repair.
The Celluma 2-Year Comprehensive Warranty is the ultimate protection plan for your LED device. Unlike standard repair-based warranties, this plan operates on a strict New-for-Old replacement policy — if your panel or controller fails, it is replaced with a brand-new component, not repaired with refurbished parts.
Standard vs Comprehensive — What's the Difference?
- Covers manufacturer defects
- ✗Repair-based — components fixed, not replaced
- ✗Refurbished or reconditioned parts may be used
- ✗Single LED failure may not trigger replacement
- ✓US manufacturer warranty support
- ✓Warranty claims support via Celluma Asia
- ✓New-for-Old — full component replacement
- ✓Zero repairs — brand-new units only
- ✓1 failed LED = full panel replacement
- ✓Controller fault = full controller swap
- ✓Local service SG · MY · HK
- ✓Priority concierge support
Duration
Not Repair
Panel Swap
Local Service
Every replacement under this warranty uses brand-new components — same as the day your device was manufactured. No opened circuits, no resoldered connections, no reconditioned panels with unknown service history. When we replace it, you get new.
Why New-for-Old Is the Only Standard That Makes Sense
Standard warranty repairs open your medical device and attempt to fix individual circuits or components. This introduces risk: solder joints, reconditioned LEDs, and reassembled panels never perform identically to factory-fresh units. Calibrated LED driver current, wavelength accuracy, and fluence output are all affected by even skilled repair work.
The Comprehensive Warranty eliminates this entirely. We don't repair — we replace the entire module with a brand-new component. Your device always runs on factory-calibrated hardware, preserving the clinical-grade performance you paid for from day one.
| Standard Warranty | Comprehensive SGD 600 | |
|---|---|---|
| Fault Resolution Method | Repair-based | Full replacement |
| Parts Used | May include refurbished | Brand-new only New-for-Old |
| Single LED Failure | ✗ Individual repair | ✓ Full panel swap |
| Controller Fault | Circuit-level repair | Full controller replacement |
| Post-Service Calibration | May vary from factory | Factory-fresh spec guaranteed |
| Coverage Duration | Manufacturer terms | 2 full years |
| Local Service (SG/MY/HK) | ✓ | ✓ Priority |
| Support Priority | Standard | Priority concierge |
Local Service Across Three Regions
All replacements are handled locally by Celluma Asia — no international shipping, no customs delays. Fast turnaround to minimise device downtime for home and clinical users.
How a Replacement Claim Works
Four Reasons the Comprehensive Warranty Is Worth It
Factory Performance Guaranteed
Brand-new replacement parts preserve the original LED driver calibration, wavelength precision, and fluence output — repair work cannot guarantee the same factory specification.
Zero-Tolerance LED Standard
A single non-functioning LED triggers a full panel replacement. In photobiomodulation, every diode contributes to total therapeutic fluence — partial failure is treated as full failure.
Minimised Device Downtime
Local service in Singapore, Malaysia, and Hong Kong means fast turnaround — no international shipping, no customs, no weeks without your device for clinical or home use.
Priority Concierge Support
Comprehensive warranty holders receive priority claim processing and dedicated specialist support — direct WhatsApp escalation for all warranty and technical queries.
Protect Your Investment with
New-for-Old Replacement
SGD 600 · 2 Years · All Components
New-for-Old · No repairs · No refurbished parts · Priority supportAdd Comprehensive Warranty Available at purchase or within warranty period · Local SG MY HK service
Frequently Asked Questions
The 2-Year Comprehensive Warranty covers full New-for-Old replacement of the LED panel and controller module. A single failed LED triggers a complete panel swap. A controller fault triggers a full controller replacement. No repairs, no refurbished parts — only brand-new components.
The standard warranty involves repair-based servicing and may use refurbished parts. The comprehensive warranty replaces entire components with brand-new units — preserving factory calibration, wavelength accuracy, and LED fluence output that repair work cannot guarantee.
Yes. Under this warranty, a single non-functioning LED is sufficient to trigger a complete panel replacement with a brand-new unit. In medical-grade photobiomodulation, every diode contributes to total fluence delivery — partial failure is treated as full failure.
The comprehensive warranty service covers Singapore, Malaysia, and Hong Kong. All replacements are handled locally by Celluma Asia — no international shipping or customs delays — minimising downtime for home and clinical users.
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